Voicent offers a comprehensive, robust, and cost effective software solution for businesses to automate outbound calls and handle inbound calls professionally and efficiently. We help you manage agents, route and transfer incoming calls, control call volumes and call flow, and see real time statistics. The major features:
- Predictive dialing, preview dialing, progressive dialing, click-to-call
- Monitor agent productivity, control call volume and auto pacing, set dropped call rate thresholds, and view real time report.
- Build flexible self-service ACD phone menus that can connect to your database and website.
- Built-in CRM manage your customer database seamlessly with Voicent Call Center software. Eliminate hefty integration fees.
- Agent Dashboard allows agents to have hands-free conversations with callers, and provides dynamic call scripts, customer info screen pop ups. It boosts agent productivity.
For more, check it out: http://voicent.com/blended-call-center-solution/